Terms of use and membership
Updated
These terms explain member access, the demo trial and paid licences for MR SOLANKI trading software. Read them together with the package description and risk disclosure before ordering.
The service and trader
The service is provided by Jayminsinh Solanki, trading as MR SOLANKI, a UK sole trader. For orders, support, cancellation or complaints, email support@mrsolanki.co.uk. Our contact page also explains how existing members can request help.
MR SOLANKI supplies software access, published downloads and setup support. You remain responsible for choosing whether and how to trade. Membership does not give us permission to manage your broker account or place orders on your behalf.
Compatibility and trading risk
This EX4 release requires desktop MetaTrader 4. It does not run in MT5 or the MT4 mobile app. Check your broker, instrument, server, order sizes and downloaded release instructions before using it. The EA uses martingale position sizing, which can increase exposure after adverse moves. Losses can be substantial. Settings, filters, demonstrations and past results do not guarantee profit or protection against losses. Test on demo before considering real-account use.
Your account and security
Provide accurate account information, keep your password and EA key private, and tell us promptly if you suspect misuse. Do not share licences, publish protected downloads, use another customer’s account, bypass access checks or interfere with the service. We may restrict access where reasonably necessary to protect accounts, investigate misuse or comply with law. Contact support if a restriction appears incorrect.
The free demo trial
The standard offer is one 15-day trial per customer account, subject to availability in the members area. It starts when you choose Start, not at signup. It permits one eligible MT4 demo account and does not authorise a real trading account. Verification checks the reported account type and broker server. An administrator may extend an existing trial; the end date shown in your account determines the available trial period. A trial does not automatically become a paid membership.
Paid memberships and fulfilment
The current package description and checkout show the access period and price in USD. Your bank or payment provider may apply conversion or other charges. Memberships are one-time purchases with no automatic renewal. Access activates after payment confirmation, not merely after returning from checkout. Paid membership normally permits two demo slots and one real slot, subject to account approval. Existing unused membership days are preserved when a renewal extends the current period.
Downloads and EA authorisation depend on an eligible account and current membership. An unpaid plan selection normally expires after 30 minutes; a payment already processing may remain pending until its result is confirmed. Submitting an account replacement does not itself approve the replacement. Contact support about changes, payment delays or missing access.
Cancellation, refunds and consumer rights
If you are a consumer, applicable law may give you a 14-day right to cancel a distance contract and remedies where digital content or services are faulty, not as described or not supplied. Email us with your name, order reference and a clear statement that you wish to cancel; you do not need special wording.
For digital content, a loss of the statutory cancellation right requires the express consent and acknowledgement required by law. Simply creating an account, accepting these terms or receiving access is not treated by these terms as that consent. We do not apply a blanket “no refunds” rule. We will assess requests under the applicable law and contract, and explain the outcome. Nothing here excludes or limits your statutory consumer rights.
Support, changes and availability
Use the members-area support inbox or our support email for installation, licence and payment issues. Downloads, compatibility details and release notes can change; read the instructions for the version you use. Internet connections, brokers and external providers can interrupt operation. We do not promise uninterrupted availability or a particular trading outcome. If a change materially affects paid access, contact us so we can investigate and provide any remedy required by law.
Responsibility and complaints
You choose your broker, settings, position sizes and whether to enable live trading. This does not remove our responsibility for software or services we supply or any liability that cannot lawfully be excluded. Send complaints to support@mrsolanki.co.uk with enough detail for us to investigate. Your mandatory legal rights remain unaffected.
Privacy and security reports
Our privacy policy explains customer and licence information. Report suspected vulnerabilities using our security reporting policy. The version date above identifies these terms; later changes do not retrospectively remove rights under an existing purchase.