Privacy policy

Who is responsible

Jayminsinh Solanki, trading as MR SOLANKI, is the controller of the customer information described here. Contact support@mrsolanki.co.uk for privacy questions or requests.

Information we handle and why

• Account information: your name, email, account status, email verification and authentication records, to create and protect your member account. Password authentication is handled by Supabase Auth; we do not need your broker password.
• EA and licence information: your trial dates, membership plan and expiry, licence key, MT4 account number, broker server, reported demo/real account type, approval requests and connection/verification status. We use these to authorise the EA, provide the correct downloads and prevent licence sharing or trial misuse.
• Orders and payments: package, amount, payment status, dates and transaction references. Stripe processes online payments. We do not collect your full payment-card number or security code in the website database.
• Support and service messages: the questions, replies and attachments you choose to send, plus email sending status, to answer you and deliver account, payment, expiry and support notifications.
• Technical and security information: session identifiers, activity times, security/audit events and request information. Hosting and other providers may process IP addresses and browser details. These support authentication, rate limits, fault diagnosis and abuse prevention.

Do not send broker passwords, payment-card details or unnecessary sensitive information in support messages. Licence verification does not require us to log in to your broker account.

Our legal bases

We process information needed to provide accounts, trials, licences, downloads, orders and requested support to perform our contract with you or take steps at your request before a contract. We rely on legitimate interests to protect accounts, prevent fraud and misuse, maintain service reliability and handle disputes, balanced against your rights. We keep records where a legal obligation requires it. If we introduce optional consent-based marketing or tracking, we will explain it separately and provide the relevant choice.

Service providers and external widgets

Providers involved in operating the service include Supabase (authentication, database and file storage), our hosting and delivery providers (OpenAI Sites and Cloudflare), Stripe (payments), Resend (automatic service emails) and IONOS (our support mailbox). Authorised team members access customer records only for their assigned work. We may also disclose information where required by law or to handle a legal claim.

TradingView quotes and Myfxbook performance widgets connect your browser to those providers when loaded. They can receive your IP address, browser details and other request information, and their own privacy and storage practices apply. Opening an external link also takes you to that provider’s service. TradingView privacy · Myfxbook privacy · Stripe privacy.

Browser storage and analytics

The members area uses browser session storage for sign-in credentials and activity state. A local-storage sign-out marker helps sign out other tabs. These are used for account security and operation, rather than advertising. This website does not currently install Google Analytics or advertising pixels. Creator links can carry a discount code into the members area using session storage in that tab. On creator landing pages, an optional button lets you add one page view to a daily aggregate for that code. We do not create an analytics visitor ID or link that count to your account. No count is sent unless you choose it; the offer works without it. These are page views, not unique-person counts or a complete conversion funnel. Daily aggregates are retained for up to 395 days and cleaned daily. For abuse prevention, short-lived hashed network counters are kept separately for approximately one day; hosting and database providers still process connection information and logs. We respect browser Do Not Track and Global Privacy Control signals by not offering optional counting. Paid orders retain the code and offer used for accounting and partnership reporting. Third-party widgets and payment services may use their own cookies or storage.

International processing

Our service providers operate internationally, so information may be processed outside the UK. The countries and safeguards depend on each provider and its subprocessors. Contact us for information about the providers, processing locations and transfer arrangements relevant to your account. This notice does not mean that all information stays in the UK.

How long information is kept

Account and licence records are kept while needed to run your account, honour access and support requests, and prevent repeated trial misuse. Order, payment and related dispute records may need to remain after account closure to meet accounting, tax or legal obligations. Support and security records are kept according to the purpose of the enquiry, ongoing investigations and the need to establish or defend claims. We assess deletion requests against those needs; no automatic deletion deadline is promised here. Provider backups and logs can follow separate retention cycles. Ask us about the records and retention criteria for your account.

Your choices and rights

Depending on the circumstances, you can ask for access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. You can withdraw any consent you have given without affecting earlier lawful processing. Some information is necessary to provide an account or licence; without it we may be unable to supply that service.

Email support@mrsolanki.co.uk. We may need to verify your identity before disclosing or changing records. You may also complain to the UK Information Commissioner’s Office. Contacting us first does not remove that right.

Updates

We will update this page when our processing changes. The date above identifies the current notice.